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Privacy Policy

Root Cabs respects your privacy and understands the importance of protecting your personal information (name, address, phone number, email address) that you provide when using our platform. We want to be transparent about how we collect your data.

In most cases, you can use our platform without providing any personal information beyond your name and phone number. However, this may limit your access to certain features, such as special offers and discounts.

What Information Do We Collect?

  • When you use our services, we collect the personal information you give us, such as your name, address, and email address.
  • As you browse our platform, we automatically receive your computer’s internet protocol (IP) address. This helps us understand your browser and operating system for a better user experience.
 
Location Data
When using our services, we may collect and use your device’s precise or approximate location to help identify your pickup and drop-off locations and improve your experience (e.g., nearby drivers, route suggestions, estimated arrival times). This data is only used for providing and enhancing our core transportation services. We do not share your location data with third parties for marketing purposes.
 

How Do We Use Your Information?

  • With your permission, we may send you emails about our services, new features, and other updates.

Consent

By providing your personal information for specific purposes like booking a ride, verifying your payment details, or receiving support, you consent to us collecting and using it for that specific reason only.

If we need your information for a secondary reason, like marketing, we will explicitly ask for your consent or provide you with an opportunity to opt-out.

Withdrawing Your Consent
You can withdraw your consent for us to contact you or use your information at any time by contacting us through our platform.

Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.

Third-Party Services
Third-party service providers we use may collect, use, and disclose your information only to the extent necessary to provide their services to us. These may include payment gateways and other transaction processors.

We recommend reviewing the privacy policies of these third-party providers to understand how they handle your information.

These providers may be located in different jurisdictions than you or us. By using their services, your information may become subject to the laws of those jurisdictions.

For example, if you use a payment gateway located outside your country, the personal information used for the transaction may be subject to disclosure under that country’s laws.

Once you leave our platform and access a third-party website or application, this Privacy Policy and our Terms of Service no longer apply.

Security
We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Account and Data Deletion
If you wish to delete your account and all associated personal data, you can do so at any time by visiting: https://rootcabs.onrender.com/public/delete-my-account
You will be required to authenticate via OTP to confirm your identity before we proceed with deletion.
 
Please note: To protect user privacy and maintain data minimization practices, location tracking data is **disassociated from the driver’s personal information every 3 days**. This means that after this period, the location history cannot be linked back to any individual driver.
 
Changes to This Privacy Policy
Root Cabs reserves the right to modify this privacy policy at any time. Please review it frequently for updates. We will notify you of any significant changes and, within the policy, explain what information we collect, how we use it, and under what circumstances we disclose it.